Password Reset • Security
Reset Password
Forgot your password? Learn how to reset it securely and regain access to your account in minutes.
Welcome to Crypto.com Support
Get help fast. Find answers, report issues, or contact our dedicated support team.
Quick Help Topics
Find instant solutions to common issues and get back to trading quickly.
Credit Card • Payment
Card Not Working
Trouble with your Crypto.com Visa Card? Check possible issues and find quick troubleshooting steps.
Fraud • Protection
Report Fraud
Notice suspicious activity? Report it immediately to keep your account secure and protected.
Frequently Asked Questions
Everything you need to know about using Crypto.com.
How do I reset my Crypto.com account password?
Go to Settings > Security > Change Password. Follow the verification steps which may include email
confirmation and 2FA to reset your password securely.
How do I verify my identity (KYC)?
Navigate to Settings > Profile > Verification. Upload your government-issued ID and a selfie for
verification. The process typically takes 1–3 business days.
What are the trading fees?
Trading fees vary by tier and volume, starting from 0.4% for makers and 0.4% for takers. Higher
volumes and CRO staking unlock lower fees.
How do I contact customer support?
Use the live chat widget in the bottom right corner or email support@crypto.com. Premium users have
access to 24/7 priority support with faster response times.
Why was my transaction declined?
Transactions may be declined due to insufficient funds, security flags, price slippage, or network
issues. Check your account status and ensure you have enough balance including fees.
How can I delete my account?
Contact support to initiate account deletion. Ensure all balances are withdrawn and all pending
transactions are completed before requesting closure for security reasons.
How can I report suspicious activity?
Use the Report Fraud quick link above or contact support immediately. Include transaction IDs,
timestamps, and any relevant details for faster investigation.
Why can’t I withdraw to my bank account?
Ensure your bank account is linked and verified. Some regions may have restrictions or require
additional verification. Fiat withdrawals typically take 1–5 business days to process.
Why is my withdrawal pending?
Withdrawals may be pending due to security checks, network congestion, or verification requirements.
Most withdrawals are processed within 24 hours. Check your email for updates.
Where can I find my transaction history?
Access your transaction history in the Accounts tab. You can filter by date, type, asset, and export
records as CSV or PDF for your records.
How long does a crypto deposit take?
Deposit times vary by blockchain. Bitcoin typically takes 10–60 minutes for confirmations, while
ERC-20 tokens may take 5–15 minutes depending on network congestion.
How do I change my registered email?
Go to Settings > Profile > Email. Verify your identity with 2FA and follow the confirmation
process. A verification link will be sent to both old and new email addresses.
Can I use my Crypto.com card internationally?
Yes, the Crypto.com Visa Card works globally wherever Visa is accepted. Foreign exchange fees are
waived for certain card tiers. Check your card benefits for details.
What is Crypto Earn?
Crypto Earn allows you to earn interest on your crypto deposits up to 14.5% APY. Rates vary by
cryptocurrency, lock-up period, and your CRO stake level.
What’s the difference between App and Exchange?
The App is designed for easy buying, selling, and managing crypto with a simple interface. The
Exchange offers advanced trading features, lower fees, and charting tools for experienced traders.
Can I cancel a crypto transaction?
No, blockchain transactions are irreversible once confirmed. Always double-check addresses, amounts,
and network selection before confirming any transfer.
Need more help?
This is a UI/UX clone for layout practice. Wire your real support workflow here (chat widget, ticket form, or email).